UX methods

Discovery and visualizing experience problems

Journey Map - A360 New Customer Exp.

Demystify customer experience and building understanding

Heuristic Evaluation - A360

Benchmarking a product and finding usability issues

Experience Map - Automotive Commuting

Mapping the end-to-end experience of car drivers

System Map / User Flows

System User Flow, Goal-based IA + Task Flows Document

Design Brief - UX Project Plan

Communicate project goals & get an aligned plan

Competitive Analysis - Commuter apps

Evaluate and compare competitor products

Group Workshop - Sitemap exercises

Bringing people together to discuss, question, and visualize the current + future