Journey Map - A360 New Customer Exp.
Demystify customer experience and building understanding
Heuristic Evaluation - A360
Benchmarking a product and finding usability issues
Experience Map - Automotive Commuting
Mapping the end-to-end experience of car drivers
System Map / User Flows
System User Flow, Goal-based IA + Task Flows Document
Design Brief - UX Project Plan
Communicate project goals & get an aligned plan
Competitive Analysis - Commuter apps
Evaluate and compare competitor products
Group Workshop - Sitemap exercises
Bringing people together to discuss, question, and visualize the current + future
